Our Most Frequent Q&A

We service the entire Metropolitan Edmonton and vicinity area. If you are unsure if your area is covered, please reach out through our contact and estimate form.

We schedule projects Monday through Saturday from 8:00 AM-5:00 PM. In respect of the communities we work in, all projects will be assessed for the most appropriate time of day to arrive and carry out the work including working around your schedule.

We accept Cash, E-transfer, and all major credit cards. All payments are made securely with payment receipts on completion. We are also partnered with FinanceIt to offer installment payments for qualified accounts. Real Level requires a 10% deposit for all bookings.

We make our best effort to open communication as soon as possible. Most inquiries are responded to within 24 hrs of submitting. Because we want to understand your request to the best of our ability, we may request photos or additional clarifying information throughout the process and to schedule our site specific assessment.

Without drilling ports, there are no measurable methods for us to verify the exact volume of void spacing. We use experience that considers modern construction methods, assessment of the probable cause and effect of the erosion, and any visual means of gauging the void to provide an estimate. We do request that when possible, the project owner or representative be present at the start of the process to ensure we can communicate any abnormal depths, or voids that may exceed the original estimates before proceeding.

Each project is unique in it's own way, and the execution times will vary from job to job. However, as an example, our most requested service for driveway lifting can be completed within 2-4 hours from arrival to cleanup. Your quote will include an estimated timeline so you can plan around our service.

You will be scheduled in at the earliest availability. We will work together to schedule a suitable date. Schedules will be projected based on the scope of your project, the approximate duration to execute, your location, and your proximity to other Real Level projects. Reach out through the contact or estimate form to discuss our current timelines.

We operate out of a compact 8.5 meter / 28 foot long cube style truck that can fit in front of most residential homes. Our ability to extend our application process up to 200' from the truck makes us one of the most versatile companies offering polyurethane services in your area as we have eliminated the need for a truck/trailer/ramp spacing that can require up to 18 meters/ 60 feet of home frontage.

Residential services require a 10m parking area be reserved nearest to the service area prior to our arrival. Remove all heavy items, vehicles, and machinery from area if possible. For garages, and interior work, we will advise any items that need to be moved or relocated to complete the service during the pre-work assessments.

Depending on the scope of work or scheduled day, we typically operate with between 1-3 workers per site. All employees of Real Level are managed under our quality assurance program ensuring they have background checks, and fit for duty responsibilities to qualify. Alberta workers compensation board insures our employees while at work, as well as commercial liability insurance in a dedication to our quality obligations.

While we have made efforts to ensure we are as discreet as possible and do fall under the regulated limitations of the municipalities we operate in, our process generator does emit a mild amount of noise while in operation. We have measured this noise to be ~85 decibels within 3 meters of the street unit, which quickly dissipates to less than 60 decibels beyond that perimeter. The noise level has been compared to hearing a vacuum cleaner operate in the background, and in comparison, a normal conversation is estimated between 45-60 decibels.

Yes, most slabs can be corrected. Even large cracked slabs can be adjusted individually using our services. There are however, limitations to the condition of slab that can be lifted if already cracked. We will assess each project inquiry, and provide honest evaluation of your cracked concretes probability of a quality repair which is always the goal of Real Level.

Cracks may show up during or after the lifting process due to the existing stress on the slab from sinking, shifting, being out of balance, freeze/thaw cycles, or a combination of all. As this stress is not measurable, we cannot accept liability for any new showing flaws. We are careful and cautious during the lift, and selective of the positions used to jack your concrete based on our pre-evaluation to ensure we are limiting stress and shock to the slab.

We strive to get all concrete as close to it's original elevation and pitch, however, even though our namesake strives to achieve this with all projects, attaining perfectly level slabs after sinking or shifting is not always possible.

If the soil base is unconsolidated deeper than the surface level, generally weak, or subject to further erosion from natural or imposed causes after the foam application, there could be further settlement possible. However, polyurethane foam compresses unstable soil as it expands during the lift. It provides a lightweight bonded support base that under most situations will not further settle or tilt.

Yes! Our services are warrantied for a minimum of 3 years. We will re-inject if the settling is related to our service or product at no additional charge to the customer.

We use a concrete mortar mix, along with dyes to fill and patch the holes with our best effort to match the existing color and texture. These spots may still be visible, but typically fade and blend in even better over time. The greater advantage to our process is the holes are discreet in size, and spaced out limiting the amount of evidence that work has been completed.